Privacy policy.

Effective Date: April 2, 2024

1. Introduction

At Augustin Psychiatric Associates, safeguarding your privacy is of utmost importance to us. This Privacy Policy outlines how we protect and handle your personal health information (PHI) in compliance with applicable laws and regulations, including the Health Insurance Portability and Accountability Act (HIPAA).

2. Use and Disclosure of Personal Health Information

We are committed to ensuring the confidentiality and security of your PHI. We use and disclose your information solely for purposes related to your treatment, including:

  • Clinical Care: To provide, coordinate, and manage your psychiatric care effectively.

  • Administrative Functions: For scheduling, billing, and administrative support services.

  • Compliance and Legal Obligations: To comply with legal and regulatory requirements, including mandatory reporting obligations.

3. Protection of Information

Your PHI is protected through stringent security measures, including:

  • Physical Safeguards: Access to our facilities and records is restricted to authorized personnel only.

  • Technical Safeguards: Electronic health records are secured with encryption and access controls to prevent unauthorized access.

  • Administrative Safeguards: Staff members undergo training on confidentiality and privacy practices to ensure compliance with our privacy policies.

4. SMS Communication & Privacy Policy

At Augustin Psychiatric Associates, we are committed to protecting your privacy and ensuring that all communication, including SMS messaging, adheres to HIPAA (Health Insurance Portability and Accountability Act) compliance standards. Your personal health information (PHI) is handled with the highest level of confidentiality and security.

Consent to Receive Automated Messages
By opting in to receive text messages from Augustin Psychiatric Associates, you consent to receive automated SMS communications related to your care. These messages may include, but are not limited to, appointment confirmations, reminders, updates on your treatment plan, and other important notifications regarding our services.

Please note: Consent to receive automated messages is not a condition of receiving treatment or services from Augustin Psychiatric Associates.

Frequency of Messages
The frequency of text messages may vary based on your scheduled appointments, account activity, and ongoing patient communication needs. You will receive messages relevant to your care and occasional updates about our services.

Opt-Out and Support Options
You may opt out of receiving text messages at any time by replying "STOP" to any message. Upon receiving your request, you will be unsubscribed from future SMS communications, and a confirmation message will be sent to you.

If you wish to re-subscribe, you may text "START" at any time to resume receiving messages.

For assistance with our messaging service, reply "HELP" or contact us at (484) 339-3936 or via email at inquire@augustinpsychiatric.com.

Wireless Carrier Rates and Services
Standard message and data rates may apply. Wireless carriers are not responsible for any delayed or undelivered messages.

Confidentiality & Data Protection
We value your privacy and will maintain the confidentiality of your mobile number. Your phone number will not be shared with third parties for marketing or promotional purposes. However, for operational purposes, your number may be shared with our trusted service providers who assist in delivering our SMS communications. These providers use your personal information exclusively to facilitate our messaging services.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All information related to text messaging opt-in data and consent will not be shared with any third parties.

If you have any concerns about your privacy or how we use your information, please contact us directly.

SMS Opt-in Terms & Conditions: By subscribing to Augustin Psychiatric Associates SMS services, you agree to receive text messages related to your care, including appointment reminders and important updates. These messages are designed to enhance your experience and ensure seamless communication regarding your treatment.

  • For HELP, please contact us at (484) 339-3936.

  • To opt-out, reply with "STOP" at any time.

  • Message frequency may vary, and standard message and data rates may apply.

5. No Unauthorized Sharing

Augustin Psychiatric Associates will not share your PHI with third parties without your explicit consent, except as required by law or as necessary to facilitate your treatment. We strictly follow HIPAA regulations to protect your personal and medical information.

  • No Unauthorized Disclosure: We do not sell, trade, or otherwise disclose your PHI for marketing or non-treatment purposes.

  • Limited Sharing: Information may be shared with external parties only as needed to support your care and with your explicit authorization or as mandated by law.

  • Secure Communication: SMS messages are used solely for treatment-related purposes, such as appointment confirmations, reminders, and important care updates.

  • Data Protection: Your text message opt-in data and consent will not be shared with any third parties.

Your trust and privacy are our top priorities. If you have any concerns regarding how your information is handled, please reach out to us directly.

5. Rights and Access

You have the right to:

  • Access and Review: Request access to your health records and obtain copies.

  • Amendments: Request corrections to your health records if you believe they are inaccurate or incomplete.

  • Confidential Communication: Request restrictions on how your information is used or disclosed, and request alternative methods of communication.

6. Contact Information

For questions or concerns about this Privacy Policy or your PHI, please contact:

Augustin Psychiatric Associates
999 Berkshire Blvd Suite 280,
Wyomissing PA 19610
Phone: (484)-339-3936
Email: inquire@augustinpsychiatric.com

7. Changes to the Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website and communicated to you as required by law.

By engaging with Augustin Psychiatric Associates, you acknowledge that you have read and understood this Privacy Policy and consent to the use and protection of your PHI as outlined herein.